Legal
Return policy
How return review works for KBPD Starter Kit digital purchases, delivery failures, duplicate orders, mistaken tiers, and license breaches.
Plain-language frame
The short version.
These launch pages make the purchase boundary inspectable before payment: what you can use, what stays protected, how purchase support works, and which hosted services are not included unless a separate offer says so.
Last updated: 2026-06-28
Plain-English summary. These terms are provided so buyers can understand the purchase, license, return, and privacy boundary before payment. If a signed agreement applies to your organization, that signed agreement controls.
Digital delivery
The starter kit is a digital product. Once access has been delivered and used, payment reversal is generally not available unless required by law or separately agreed in writing.
If payment succeeds but delivery fails, contact [email protected] from the buyer email address so we can reissue access or investigate the order.
Duplicate or mistaken purchases
- Duplicate purchases from the same buyer can be reviewed for payment reversal when the duplicate can be verified.
- If you bought the wrong tier, contact support before using or distributing the kit so we can evaluate a correction.
Abuse and license breaches
- Payment reversal is not available for purchases connected to redistribution, resale, access sharing outside the license, chargeback abuse, or attempts to bypass delivery controls.
- Soekan Design, LLC may stop future access support or refuse support when a License agreement breach is identified.
How to request review
- Email [email protected] from the buyer email with a short description of the issue and any order reference you have.
- Return decisions are made case by case and may depend on delivery status, kit use, and the applicable legal requirements for your jurisdiction.
- Approved payment reversals are processed to your original payment method, typically within 5–10 business days, though your bank may take longer to post it.
Questions before purchase
Anything unclear, or want to talk before you buy? Email [email protected].
Need clarification?