Plan every pickup
Build the daily schedule from clinic hours, sample counts, handling needs, and driver windows.
Courier coordination for clinics
Keep lab pickups on schedule without more phone calls.
Civic Relay gives clinic operations teams one place to plan pickups, confirm handoffs, and catch route exceptions before samples are delayed.
- 24%
- fewer late-day courier questions
- 37
- front desk calls avoided in six weeks
Why it matters
Small courier gaps become patient-facing delays.
Pickup windows shift, special handling notes live in different places, and teams find out about exceptions after the driver has already moved on. Civic Relay makes the day visible to clinics, labs, and courier partners before the handoff breaks.
Confirm the handoff
Give staff and courier partners the same pickup details, including late draws and cooler requirements.
Act on exceptions
Flag missed scans, route changes, and delayed pickups while the team can still intervene.
What changes
Less chasing. Cleaner handoffs. Better morning reviews.
- Front desk teams stop relaying status by phone. Pickup details, changes, and driver windows stay in one shared view.
- Operations leads see route risk earlier. Late draws, weather delays, and missed scans are visible before they become escalations.
- Labs get cleaner context with each specimen. Each pickup is tied to a clinic, route, time window, and exception history.
Next step
Get a 20-minute route review.
Share the size of your clinic network and we will map where Civic Relay can reduce calls, route confusion, and delayed pickups.